Non-urgent advice: Booking an appointment
To book an appointment, please call 01420 477968, please see below the types of appointments available.
Our phone lines open at 8.00am in the mornings. Please note that the telephone lines are busiest in the mornings and especially on Mondays. The telephone system does operate a queuing system and your call will be answered as soon the receptionist is able to process the call before yours. Please be patient if your call is not answered immediately. Please also make your call as brief as possible to allow us to deal with the next call.
Please note that each patient has been allocated a 10 minute appointment. If you have several problems or queries, you may need to book a double appointment. If a relative or friend to accompanies you to your appointment, please introduce him/her to the doctor.
Non-urgent advice: Cancel an Appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
To cancel, you can:
Call us on 01420 477968 to cancel your appointment.
Or use Patient Access to cancel an appointment.
Doctor’s Appointments
The doctors at Pinehill Surgery work as a team and are happy to deal with ALL patients registered here. Should you wish to be seen by a particular doctor, please request this when booking an appointment. The receptionist will aim to provide you an appointment for the doctor of your choice, although it is not always possible as the doctors cover different sessions throughout the week.
If you require an appointment with a doctor, please ring the surgery on the day, on 01420 477968 preferably as soon after 8.00 am as you can. There are also a limited number of book ahead appointments that can be booked up to 4 weeks in advance.
Surgeries normally run from 08.30 – 12pm & 2.00– 5.40pm.
On the Day Telephone Consultations – Help us to Help you
Please note these are for URGENT problems – and if you consider your problem is urgent you should be available to answer the phone as soon as the doctor calls you and be available to attend the Surgery if the doctor feels he/she needs to examine you.
If this is not possible then your call is probably not urgent and you should book a routine appointment or use our online contact form as an alternative method of contacting the GP direct.
Currently a lot of time and resource is wasted with calls not being answered the first time the doctor calls.
Urgent Cases
To assist the doctors in prioritising and directing patients to the correct healthcare professional, the doctors at this surgery will ring patients in the first instance for these cases. Appointments will then be scheduled in terms of priority.
Non-urgent Appointments
Please phone the surgery on 01420 477968 and inform receptionists, you require a non- urgent appointment. Appointments are available from 3 days in advance to 4 weeks in advance. If you wish to see a particular GP, please request this when booking the appointment.
Routine Nurse Appointments
All nurses are available by appointment for smears, blood pressure checks, vaccinations, contraception advice, asthma and diabetes checks, injections, baby immunisations and dressings. If you require an appointment for a blood test, ECG or blood pressure check, please request for an appointment with the Health Care Assistant.
Home Visits
If possible please try to telephone reception before 10am if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.