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Noticeboard

EXTENDED HOURS ON SATURDAYS FOR EMERGENCY APPOINTMENTS UNTIL END OF APRIL 2017 - Please see Home Page

In February 2017 there were 72 appointments wasted by patients who failed to turn up to pre-booked appointments.

 Please le us know in good time if you are not going to be able to attend your appointment so we can offer it to someone else.

Welcome to Pinehill Surgery Online

 

Our doctors, nurses and all our other staff are dedicated to offering high quality clinical care and this surgery website will help us to keep all our patients up to date with news and information about our practice.

As well as a source of information about our practice, we hope you will use this website as a useful resource for other health-related information. Please have a look at the web-site and do send us some feedback. We can use your ideas to improve our online services and further develop the content.

Extended hours for URGENT appointments  - All Saturdays through April.

The Winter Pressures scheme operating locally has been extended through to the end of April.  On Saturdays between 9 am and 4.30 pm if you have an urgent problem that you feel cannot wait until Monday morning, you can call 111 and you will be directed to one of the local surgeries - Badgerswood, Forest or Pinehill - and will be able to speak to and if necessary be seen by a local GP who has access to your health record. 

This is part of a collaborative arrangement between the two Bordon Practices working together for the health of our local population.

TARGET - On Tuesday 9th May the Surgery will be CLOSED from 12.30.  This is to enable staff across our area to get together for training.  During the afternoon, should your require a doctor in a medical emergency, please call 111.

NOW LIVE - eConsult (also known as Web GP) - a new way to contact your doctor for advice.

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Do it Online!

Order prescriptions or make/cancel appointments online.  Please select 'Do it Online!' under Further Information on the right hand side of this screen .

Welcome Dr Konica Miah

We are very pleased to welcome Dr Konica Miah to the practice.  Dr Miah is a Foundation Year 2 (FY2) doctor who will be working in the practice for the next four months. FY2 doctors are fully qualified doctors who spend the second year after qualifying experiencing different areas of medicine including General Practice.  Dr Mia will have her own appointment list, but she will always have one of our Partners on hand should she need additional help or advice.

Travelling Abroad?

Please go to Clinics & Services to access information on travel vaccines and when you should contact us.

Requesting Prescriptions

Please allow at least 72 hours (3 working days) for us to process your request for repeat prescriptions however you ask for them but please do not request them more than 7 days in advance as they are likely to be rejected.  If you are going away and are making an early request, please allow 5-7 days to ensure you have your medication in good time.

Missed Appointments

Approximately 75 appointments per month are ‘Did Not Attend’ (DNA), i.e. the patient does not turn up for the appointment and does not contact the surgery in advance to cancel/change appointment.  The effect of these are:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of NHS resources
  • A potential risk to the health of the patient

From 1st April 2017 in an effort to reduce these levels we will be implementing stricter controls. Every patient who fails to attend a booked appointment without notice will receive a warning letter.  Any patient who misses two or more appointments in a any12 month period will receive further written warnings and may be invited to meet with the Practice Manager and/or a GP to discuss matters.  Ultimately if a patient fails to attend 3 or more appointments without notice they will be at risk of being removed from out list.

We can send SMS text reminders for appointments to patients providing you have let us have your up to date details.

On the Day Telephone Consultations - Help us to Help you.

Please note these are for URGENT problems - and if you consider your problem is urgent you should be available to answer the phone as soon as the doctor calls you and be available to attend the Surgery if the doctor feels he/she needs to examine you.

If this is not possible then your call is probably not urgent and you should book a routine appointment or use the e-Consult/Web GP button on this screen as an alternative method of contacting the GP direct.

Currently a lot of time and resource is wasted with calls not being answered the first time the doctor calls.

EPS - Electronic Prescription Service

is now live.  For more information please speak to your usual pharmacy, pick up a leaflet from Reception or go to:

http://systems.hscic.gov.uk/eps/library/patientfact.pdf

Friends & Family Test

Thank you to all patients who have completed the survey.  Click on the link below to see the full results for April 2015.

Friends & Family June 2015

 

This survey is ongoing monthly - to take part please either click on the link in the right hand pane of this page under Have Your Say or complete a paper survey form available from Reception

 

FOR INFORMATION - Our practice list is OPEN. The Surgery list is open for registrations of new patients.

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Pinehill Surgery in the last financial year was £46,209 before tax and National Insurance.  This is for 3 part time GPs who worked in the practice for more than six months.

PLEASE NOTE, when the surgery is CLOSED and you require medical assistance which cannot wait until the surgery re-opens, please hang up and dial 111.

Calls to this number are free from landlines and mobiles.

 

If you have a life threatening medical emergency please dial 999.

Summary Care Record

View your medical record online

(Site updated 24/04/2017)
Order your repeat medicationsCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordSign up to the newsletter
 
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